EC
Etiene C
1 reviews | Active since May 2009
18 Sept 2019, 08:48
No answer at call centre
I have tried numerous times over the last few days to get through the call centre at Vodacom but there is just no answer. The recording now as standard state that they are experiencing high call volumes no matter which time of day you phone. I need to make a payment arrangement urgently for this month and and cant seem to get it done.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Sept 2019, 08:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 08:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EC
Etiene C's updateReviewer Update
19 Sept 2019, 08:47Have not received any calls from Vodacom regarding this. Ive tried phoning again this morning to no avail,they were experiencing high call volumes at 6:40 this morning already. I need to urgently make a payment arrangement,my phone may not be disconnected as ive been trying to get this done
EC
Etiene C's update19 Sept 2019, 08:47
Reviewer Update
Have not received any calls from Vodacom regarding this. Ive tried phoning again this morning to no avail,they were experiencing high call volumes at 6:40 this morning already. I need to urgently make a payment arrangement,my phone may not be disconnected as ive been trying to get this done
Vodacom's replyOfficial
26 Sept 2019, 09:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply26 Sept 2019, 09:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team