No answer at ***

I want to cancel one of my Vodacom contracts and was referred by a lady at 111 to phone ***. I have now phoned this number twice, and the second time I timed them. After 25 minutes of listening to the same ****** music, STILL NO-ONE ANSWERED. Tonight I will still here the echo of: \We are transferring you to the next available person". Why is it so easy to open a contract with Vodacom"