No Answer & also no Return of Call(Service Offered

Over the past few weeks I have been trying to contact Vodacom Upgraded line(***). From the several calls made I was able to get through once. What is frustrating it the fact that the answering service advises you are number one in the que, unfortuanately that does not seem to be the case as you hold on for 30 minutes + with no one answering. The voice service advises you that Vodacom has a new service offering where you can press hash and someone will call you back within the next hour. I have selected this option several times and I am yet to see anyone contact me back. <br> <br> This is very frustrating and Poor service to say the least. Unfortuanately the help being offered in the Vodacom branch services is just as bad so it does not even help going to them. It seems if you are not there to get a new contract or do an upgrade then service goes out the door. <br> <br>