JJ
Jo-anne Jordaan

1 reviews | Active since Mar 2016

01 Dec 2016, 10:55

NO ANSWER!!!!

<p>Terrible! Terrible!</p> <p>I phoned yesterday @ 16h00 to cancel my contract cause it's paid up and I'm not upgrading.</p> <p>When someone picked up she told me she can't help me now, cause the system is down - can I call an hour later, I asked her till what time she works? She said 18h00 - but now I'm not so sure cause when I phoned @ 17h00 - NO ONE PICKED UP!!!!! This is unacceptable!!!!!!!!!!!!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,