No answer
<p>At 12:49 I phoned Vodacom today (111). An agent answered the call but didn't say anything. Finally after a minute or so he gave me his name and then put me on mute. 3:30 into the call he transferred me back to the loop and I had to start the whole process over.</p>
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Replies (13)0
Replies (13)'s updateReviewer Update
31 Oct 2016, 13:10A second person now answered and put me through to another department. I've been on hold, transfered and ignored for 24 minutes now. How long are you going to transfer me from department to department without assisting me?
's update31 Oct 2016, 13:10
Reviewer Update
A second person now answered and put me through to another department. I've been on hold, transfered and ignored for 24 minutes now. How long are you going to transfer me from department to department without assisting me?
's updateReviewer Update
31 Oct 2016, 13:23Call number 2 - 13:14. 5 minutes on hold so that the advisor can tell me he cannot do cancellations and I have to phone a different number.
's update31 Oct 2016, 13:23
Reviewer Update
Call number 2 - 13:14. 5 minutes on hold so that the advisor can tell me he cannot do cancellations and I have to phone a different number.
's updateReviewer Update
31 Oct 2016, 13:29Call number 3 - 13:20. 10 minutes no answer. How is this even possible. You can learn something from companies that run efficient call centres like some of the direct insurers. They answer calls within 20 seconds! How it is possible that you don't answer your phones????
's update31 Oct 2016, 13:29
Reviewer Update
Call number 3 - 13:20. 10 minutes no answer. How is this even possible. You can learn something from companies that run efficient call centres like some of the direct insurers. They answer calls within 20 seconds! How it is possible that you don't answer your phones????
's updateReviewer Update
31 Oct 2016, 13:31After holding for 10 minutes someone answered the call without saying anything. I can hear two advisors talking and laughing in the background saying things llike "hallloooo hehehe halloooo hehehe...." maybe if you want to mock your clients you should mute the phone on your side...
's update31 Oct 2016, 13:31
Reviewer Update
After holding for 10 minutes someone answered the call without saying anything. I can hear two advisors talking and laughing in the background saying things llike "hallloooo hehehe halloooo hehehe...." maybe if you want to mock your clients you should mute the phone on your side...
's updateReviewer Update
31 Oct 2016, 13:36I've been holding for 6.5 minutes since your advisor answered the call - still nothing.... HOW RUDE ARE YOUR STAFF????
's update31 Oct 2016, 13:36
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I've been holding for 6.5 minutes since your advisor answered the call - still nothing.... HOW RUDE ARE YOUR STAFF????
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31 Oct 2016, 13:37I give up. I've cancelled the call, but I'll also be cancelling my contract... Now I just have to survive your horrid service for another 3 months...
's update31 Oct 2016, 13:37
Reviewer Update
I give up. I've cancelled the call, but I'll also be cancelling my contract... Now I just have to survive your horrid service for another 3 months...
Vodacom's replyOfficial
31 Oct 2016, 13:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2016, 13:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
31 Oct 2016, 13:42Please cancel my contract ***effective today and change it to pay as you go. It is out of contract period. I've phoned your ridiculous call centre and wasted more than 40 min of my time. I'm not speaking to any of your other horrible agents. I would like confirmation that it was cancelled and changed to prepaid today still. Thank you
's update31 Oct 2016, 13:42
Reviewer Update
Please cancel my contract ***effective today and change it to pay as you go. It is out of contract period. I've phoned your ridiculous call centre and wasted more than 40 min of my time. I'm not speaking to any of your other horrible agents. I would like confirmation that it was cancelled and changed to prepaid today still. Thank you
's updateReviewer Update
31 Oct 2016, 13:56Please also cancel my contract *** as of 12 January 2017. Please send me confirmation that this has been actioned. Thank you
's update31 Oct 2016, 13:56
Reviewer Update
Please also cancel my contract *** as of 12 January 2017. Please send me confirmation that this has been actioned. Thank you
Vodacom's replyOfficial
02 Nov 2016, 13:33Dear Mrs Mariana Burger Smith
Thank you making us aware of your complaint.
We always strive to achieve great service, with that being said, we take these types of matters very seriously .
As per our conversation, I have been in contact with you and provided you with feedback.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Best regards,
Vodacom's reply02 Nov 2016, 13:33
Official
Dear Mrs Mariana Burger Smith
Thank you making us aware of your complaint.
We always strive to achieve great service, with that being said, we take these types of matters very seriously .
As per our conversation, I have been in contact with you and provided you with feedback.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Best regards,
's updateReviewer Update
02 Nov 2016, 16:25Why would you publish my real name on an anonymous site?
's update02 Nov 2016, 16:25
Reviewer Update
Why would you publish my real name on an anonymous site?
's updateReviewer Update
02 Nov 2016, 16:31Please remove my name immediately
's update02 Nov 2016, 16:31
Reviewer Update
Please remove my name immediately
's updateReviewer Update
29 Dec 2016, 18:51Please cancel my contract on expiry date 12 January 2017 and migrate my package to pay as you go.
Thank you
's update29 Dec 2016, 18:51
Reviewer Update
Please cancel my contract on expiry date 12 January 2017 and migrate my package to pay as you go.
Thank you