No answer

I phoned on friday the 1st of April 2016 to upgrade my phone. I phone ***. They called me back. Did everything we needed to do. Was told that it will take 3-4 working days for the delivery which was fine although the website said next working day delivery if order was placed before noon. Today is the 4th day. I tried to phone the upgrade department since yesterday. No one answers and I've been cut off. Phoned 111 as that is what the sms said I must do if I have any queries. I spoke to a guy yesterday ref number ***. He said it was dispatched on the 1st already. It should be delivered today. Still nothing. Tried to phone again today. No one answers. Customer care just transfers me and the best of all now I can't phone customer care anymore as I have exceeded my limits for the month. The is not acceptable. This is the worst service I had from vodacom in 6 years. Order number ***.