no answer!

I have gone to a vodacom shop on 3 occasions trying to cancel a contract with vodacom that has completed its 24 months . no one in the shop was able to assist me. Each time they gave me the call center no to cancel the contract. Two of the three times two consultants plus myself where holding on for the voice on the other side to actually answer.all we Got was please hold for the next available consultant. Three days 15 min a time just holding and holding and holding and holding on this is after following about 4 or 5 different options from the ones available they tell you to press. This is absolutely unacceptable. The consultant in the shop tells me this happens all the time whenever they get a customer to try and stop there contract