SZ
Sobahle Z
1 reviews | Active since Jan 2016
13 Sept 2017, 10:39
No Answer!
I am currently calling Vodacom for the 3rd time now on the call centre number 111. I have now been on hold for 10 whole minutes. Previous calls, I was on hold for 8 minutes and 10 minutes. Why is answering a call so difficult? I have called 3 times, been on hold (still on hold), and my wifi router is still not working. I sent a 'Call me back' request, but I doubt they'll actually call me back if they cant answer a call that I have made. I am at work so I dont have time to be listening to that music all morning. This is ridiculous!!
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Replies (2)
Vodacom's replyOfficial
13 Sept 2017, 10:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2017, 10:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Sept 2017, 21:59Dear Sobahle,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
Vodacom's reply13 Sept 2017, 21:59
Official
Dear Sobahle,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,