AT
Albert T

1 reviews | Active since Nov 2016

15 Nov 2016, 14:27

No allocation of promotional data

<p>I have been a loyal Vodacom contract customer since 2004. I recently upgraded my contract (wef 1 November 2016) and was supposed to receive a free My Gig 10 promotional data bundle. Well, five calls to 111 and three reference numbers later, and I have still not received the data bundle!</p>

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Replies (2)
Vodacom
Vodacom's reply15 Nov 2016, 15:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AT
Albert T's update16 Nov 2016, 19:43
Reviewer Update

Thanx Vodacom, the matter was resolved within 24 hours!