No alignment between departments

I have ordered a device online on the 5th of Jan 23 specificallychoosinga device that indicated in stock, and patiently waited when I was informed it is out of stock 21 Feb I gave them a call to ask of there is jot a way to stop the device for another one in stock. The consultant made a call to another department and advised that it would be best to cancel the order and re-order and was put through to the Sales department, when the lady very rudely asked me all the security questions, she said SO WHAT DO YOU NOW WANT! I explained that I want a device close to the same specifications, she then said okay wait... then she told me that I need to wait 60 days for me to be able to order again... so now based on the advise from one consuktant saying there won't be issues I Have to wait 2 months again. THIS IS NOT OKAY!