NO AIRTIME RECEIVED AFTER PAYMENT WAS MADE

Today I bought R200.00 airtime through the bank in 2 R100.00 airtime bundles. When I checked my balance on my phone, it said that I have 60c available. I then checked on the bank if the transaction has gone through and it had. I then phoned the call centre for them to assist me. You think they did??? NO! After an hour with someone explaining nonsens to me and telling me I have to send a fax because they have no email (WHO HAS NO EMAIL IN 2015 !!!???) and everytime I ask to speak to the manager he talks over me and keeps explaining nonsens telling me there is no manager. Well obviously not because your staff are disrespectful and OBVIOUSLY have no one managing them. He then just put me on hold and after waiting another 30 mins to speak to the manager I then put down the phone. Vodacom is a circus!! I can't use my phone because I STILL have not received my airtime. Your service is pathetic, your staff don't want to help nevertheless the disrespect they give the customers.