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Frans B

1 reviews | Active since May 2016

05 Dec 2016, 12:20

No Airtime or Data this month

<p>On the 1st of December I discovered that I could not make any calls or even acces my bank. Thinking that the best service provider in Africa could not make a mistake I started looking for the problem on my side.</p> <p>Deleting unnessesary apps and othe files.</p> <p>On Friday I went to Vodacom Westgate and was furious to find that Vodacom did have a PROBLEM with "Thousands of customers not receiving their airtime and data allocations"</p> <p>So in the meantime I have lost my fone as it fell and the screen cracked and I lost hours by standing in cues and traveling up and down</p> <p>When will someone come back to me to tell me when they will sort their mess out. Stinks of incompetency!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team