GR
Gideon R

1 reviews | Active since May 2009

01 Dec 2016, 10:22

No Airtime or Data for 2 days

<p>I have no data or airtime and Vodacom is not reachable.</p> <p> </p> <p>I can't make any calls or check mails or send message because Vodacom does not know how to give me what I am paying for.</p> <p> </p> <p>Last month I upgraded my contract and since then it has been down hill.</p> <p> </p> <p>My caller line identity was removed and it took almost a week for Vodacom to resolve the issue. If this continues to be the level of service provided by Vodacom, I want to move to another service provider.</p> <p> </p> <p>Vodacom, please tell me what I should do to be able to use my phone again??</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team