AN
Andran N

1 reviews | Active since Feb 2013

15 May 2017, 13:59

No airtime loaded on contract AGAIN

<p>I took out a second contract with Vodacom about two months ago and to date the number has not recieved a cent of airtime (Supposed to get R200) a month. </p> <p> </p> <p>This is the second time I am having this issue. When I took out my first contract with them, there were a few times I did not recieve my bundle. The issue was never properly resolved as I was only credited with data and no minutes. </p> <p> </p> <p>I tried calling their customer care line, but it is just recorded marketing with nobody on the other end to actually help you. It is extremely frustrating!</p>

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Replies (3)
Vodacom
Vodacom's reply15 May 2017, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AN
Andran N's update18 May 2017, 11:21
Reviewer Update

Nobody has contacted me yet. I also requested a callback on their website 3 days ago.

Vodacom
Vodacom's reply21 May 2017, 10:52
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart