KB
Kavesh B
1 reviews | Active since Mar 2009
04 Mar 2019, 14:46
No airtime given
For the months of January and February on one of my contracts I haven't received any airtime just the data. I've requested a itemised billing report and it doesn't reflect what was put in juat what was used.
Can someone please look into this matter for me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Mar 2019, 16:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 16:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Mar 2019, 16:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 16:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Best regards,
KB
Kavesh B's updateReviewer Update
05 Mar 2019, 19:42After going over the explanation of what rules were changed by Vodacom in December I still disagree with the policy enforced especially to existing contracts. I get R110 airtime but got taken off around R140 just because I haven't used it so it's me giving vodacom money for nothing. How about I only pay for what I use, you see deduct R140, I only what I used and not what is forfeited.
KB
Kavesh B's update05 Mar 2019, 19:42
Reviewer Update
After going over the explanation of what rules were changed by Vodacom in December I still disagree with the policy enforced especially to existing contracts. I get R110 airtime but got taken off around R140 just because I haven't used it so it's me giving vodacom money for nothing. How about I only pay for what I use, you see deduct R140, I only what I used and not what is forfeited.