GR
Gideon R

1 reviews | Active since May 2009

02 Dec 2016, 09:34

No Airtime after re-activating my line

<p>Yesterday I discovered that my debit order has been removed by Vodacom without my consent, so I have been without airtime for the past 3 days. After 30 min on the phone with Vodacom, I am still not able to phone. </p> <p> </p> <p>Customer service is not reachable and the accounts department is not able to tell me why my airtime has not been assigned to me.</p> <p> </p> <p>Vodacom, please contact me asap to reolve this issue?? Because I can't get a hold of you.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 11:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team