KR
Karen R
1 reviews | Active since Aug 2015
13 Aug 2015, 15:14
No Air Time was allocated on Contract
I have upgraded my contract in March 2015 to a UChoose Smart M contract. This contract give me the following: 75 min air time, 200 SMS's and 200MB data. However no air time was allocated to my contract for 5 months. I queried this with the River Square Branch and they kept on saying that it is. I check my summary at the beginning of every month on *111*502# and it showed the whole time that no air time is allocated. I tried to register on Vodacom's site to see my account
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Vodacom's replyOfficial
20 Aug 2015, 11:42Hello Karenroel,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply20 Aug 2015, 11:42
Official
Hello Karenroel,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM