No agreement on Debit order dispute & query *** closed without anyone from VodaCom bothering to contact me - ***

<p>Hi my name is Sibonokuhle Patience Mogashwa, around April and May 2016 ( ********** 211) I renewed my contract with Vodacom in which we had stipulated to the consultant as we signed the contract that the payment should be limited to be the same as the old contract that we had been paying before we upgraded. The amount was R353.50, all of a sudden the cellphone was soft lock only to find out that the cellphone was placed on the open contract without any limits and I was told its now R2000 and asked her what is the package I havee taken. The package I took is 200 data, 200 smses & 75mins this does not add to the R3 033 that they have deducted from my bank account as i had spoken to them a Refilwe lady told me that she logged a query regarding this only too be surprised today with this debit order on my bank account without anyone contacting me from vodacom. I had been calling them dudring the month to make sure i still have the same package I had taken & yes they told me I only have 200 data, 200 smses and 75 mins never mentioning anything that has an open contract now i find myself with a debit order so hugethat I never signed for. Very angry with this and i need an urgency intervention.</p>