AH
Alfred H

1 reviews | Active since Jul 2009

22 Dec 2016, 13:19

No after service

<p>I ordered a Huawei phone and watch from Vodacom on the 11th of August 2016. My wife used the phone and watch for 1 month after which the watch stopped working (would not switch on). I visited Vodacom in the Shelly Centre and handed the watch in (John received it). After two weeks I went back and the watch was returned in the same state. John sent it away again and it was yet returned again without working. I then contacted Huawei and the fetched the watch. Yesterday I received it back from Huawei who said they are not responsible to replace the watch but Vodacom is. I spoke to Vodacom at the South coast Mall and they said they cannot assist me.....I am now trying to cancel the contract as Vodacom is surely breaching the contract, but to no avail. I have spoken to Nhlanhla and Thabo who cannot assist me and referred me back to the online staff....they refer me back to cancellations?????????? Please help!!!</p>

0
Replies (5)
Vodacom
Vodacom's reply22 Dec 2016, 14:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AH
Alfred H's update28 Dec 2016, 19:46
Reviewer Update

I'm waiting......!!!!

AH
Alfred H's update11 Jan 2017, 10:52
Reviewer Update

I am still waiting!!!!!

AH
Alfred H's update20 Jan 2017, 16:47
Reviewer Update

Waiting since the 22nd of Dec 2016!!!

AH
Alfred H's update26 Jan 2017, 12:01
Reviewer Update

Still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Vodacom sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!