NO AFTER SALES SUPPORT FOR VODACOM FIBRE

DO NOT USE VODACOM FIBRE AS A SERVICE PROVIDER IN RICHARDS BAY DUE TO NO AFTER SALES SERVICE!!! ( NO FIBRE,,,, NO INTERNET ,,, NO TECNICIAN,,, NO FEEDBACK,, NO REPAIR ,,,, NO CUSTOMER CARE!!!) Pathetic service....have been loyal customers of vodacom for numerous years...went with their fibre line ...in Richard's Bay...whenever there is a fault reported....it is left unresolved for days on end ....last time was 5 days.....we were told they owned the fibre line when they were marketing for clients in Richards bay, Wildenweide....but when issues arose they said frog foot owns the line and that frogfoot needs to repair.!!!!!...We got a private contractor to sort the problem....Once you report a fault,there is no way you can talk to a supervisor / manager to escalator your issue.....1st line attendees send emails to ""unknown"....no1 contacts us regarding an update..... Presently we are without wifi / internet access for 3 days....made numerous calls....no reaction....now they say will possibly attend to this on Tuesday.....seems like they have no technicians to attend to a problem.....no technical ability to attend to faults.......Vodacom says you can claim back money for down time of the internet...but we are still waiting to be paid out for a *****ulent claim found in our favour , many many years ago!!! DO NOT USE VODACOM OR RENEW VODACOM CONTRACTS!!! NO AFTER SALES SERVICE!!! TRY ANOTHER SERVICE PROVIDER.....BY THE WAY,, WENT IN TO THE VODACOM STORE ITSELF,,,, THOUGHT WE WOULD GET SOME JOY....BUT THEY TRIED TO SELL US ANOTHER CONTRACT FOR A DIFFERENT TYPE OF INTERNET SERVICE,and said it could be resolved and connected within a few hours....so excellent sales marketing but VERY POOR , sorry NO AFTER SALES BACK UP,, so pray you never have issues with vodacom fibre....