No after sales service from Vodacom

So I took out a contract with Vodacom in December 2018, where we were receive a phone, 3G modem, laptop and Homemark vouchers with the contact.

The products were delivered ina timeous manner, but the voucher needed to be activated by phoning a specific number. Needless to say, 5 months later and there is still no answer at the specific number, and voucher never activated.

The laptop started giving problems in January, and we were informed by the Vodacom call centre to take it to their shop in Menlyn centre. Arrived there, only to be told they don’t deal with any warranty claims , and give us a number to phone to arrange for the laptop to be collected and repaired.

Again, needless to say, there is absolutely no answer at the company Platinum warranty either.

When brining this to Vodacom call centre attention, we get told that unfortunately that is my problem and they won’t offer any assistance whatsoever in getting the products fixed / replaced / activated.

Doesn’t Vodacom care about service to customers?