EP
Elise P
1 reviews | Active since Mar 2021
08 Apr 2021, 16:27
No after sales service.
I also have had no feedback from vodacom regarding my upgrade that Fatima dit not tell me I will be paying for two sdevices if I upgraded on 25 March 2021. As she indicated my upgrade will only cost R1103 the 2Gb data that was supposed to cost R44 are charged at R88 on my bill. My bill were R2883.88 not at all what I was quated. Urgent feedback is required. Still waiting feedback.
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Vodacom's replyOfficial
09 Apr 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EP
Elise P's updateReviewer Update
09 Apr 2021, 08:49I always get the same answer that a consultant will contact me. I have only been contacted once by Mahali and only a part of my complaint were sorted out. To date nothing else.
EP
Elise P's update09 Apr 2021, 08:49
Reviewer Update
I always get the same answer that a consultant will contact me. I have only been contacted once by Mahali and only a part of my complaint were sorted out. To date nothing else.