No after sales service.

I upgraded my contract on 25 March 2021. I recieved the phone on 29 March 2021. The phone does not work properly. I requested a pick up on 30 March 2021. It would take 4-14 working days. I followed up on 3 April 2021 because I did not recieve a SMS. I spoke to Farina on Friday 9 April 2021 and logged the pick up request again because there were no record. Ref # 1'*** she Said turn around time is 4-5 working days. I followed up again on 12 April 2021 because I dis not get any respons from vodacom or RAM. It is now 15 workingdays and still the phone were not collected. I spoke to Salome today. She could not enven tell me why or when the phone is going to be collected. I have been without a phone for a month. Paying for a device I can't use. Vodacom does not give a flying hoot about their customers nor the after sales service. The only respons I get is: Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. And guess what nobody follows up.