no after sales service by vodacom fibre

Vodacom has no aftersales whatsoever.

I have been reporting issues on my fibre line since the 2nd of Feb 2025. today is the 18th of February 2025 and I still have no updates from Vodacom. Every time I call I get told that the matter is being escalated, yes 16 days later nothing has happened. I don't know what else to do.

this is now the second incident with vodacom that is being handled poorly,