1 reviews | Active since May 2017

04 May 2017, 13:18

No after sales service

<p>CAN SOMEONE FROM VODACOM CONTACT ME as i have been driving up and down to stores only to be told that they cant assit me. Upgraded online got the phone all smiles. Got the alcatel go bundel with watch phone working fien watch not switching on left it charcing for more than a day with no luck</p> <p> </p> <p>Took it to Vodacom Westgate, they can not assit cause it was done online refered to Keywest</p> <p> </p> <p>Took it to Vodacom Keywest, they cant assit cause it was done online, refered to Cresta's Vodacom repairs</p> <p> </p> <p>Took it to Vodacom Cresta, thay cant assit cause it was done online................Great!!!</p> <p> </p> <p>Now, phoned 082 111, after being pasted all over to diffrent people once again they cant help need to phone the online customer care, did that after 20min holding they once again put me thru to someone else explaned the whole story again was put on hold and line was cut.</p> <p> </p> <p>So now paying for the phone and watch bundle that is not even 2weeks old im stuck with only half of what im paying for.</p>

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Replies (3)
Vodacom
Vodacom's reply04 May 2017, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update08 May 2017, 14:00
Reviewer Update

And yet being couple of days later no call was recieved from vodacom, where should one go from here........!!!!!!!!!!!!!!!!!!!!!!

Vodacom
Vodacom's reply18 May 2017, 13:30
Official

The reported feedback is in hand;

Kindly refer to our consultation and correspondence to be updated

Warm regards

Elroy