1 reviews | Active since Sept 2011
No after Sales Service
<p>Its so easy to sign a new contract with Vodacom, but once you sign on, forget customer service or any kind of service from them. The call centre is the worst of call centre's that you can deal with. Some are not the fault of the employees, or i should hope not. calls are constantly dropped, actually quiet sad that a telecommunication service provider cant hold calls. However if you do actually have a chance to chat to a consultant, many times you are passed around from department to department, often returning to the same department numerous times. On Friday the 25th Of November I kid you not i spent the whole day on the phone with Vodacom, my matter is still not resolved. I had 2 very helpful Consultants, however neither of them where able to receive feedback on my matter. I was promised latest today i would know what is going on. My consultant (team Leader) escalated the matter however even a the promised time of 10am was still not able to give me an answer.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for responding, I will wait your feedback. Lets hope this time I do have one has I have been wiating since Friday early morning.
Thank you for responding, I will wait your feedback. Lets hope this time I do have one has I have been wiating since Friday early morning.
Dont know what is the point of the automated response from Vodacom has they do not even look at the complaints on Hello peter, or they would be trying to bring the numbers down. I see minute by minute more reviews all of unhappy customers, yet Vodacom gives a damn. I am still waiting since the 24th Nov, i keep calling spending hours on the phone, i get transferred multiple times with no resolution, all that is ever told is I cant assist, will transfer to X department, then you on a joy ride again. back and forth between departments. I wonder how else we can get assistance from Voacom as they dont care if we move to other service providers.
Dont know what is the point of the automated response from Vodacom has they do not even look at the complaints on Hello peter, or they would be trying to bring the numbers down. I see minute by minute more reviews all of unhappy customers, yet Vodacom gives a damn. I am still waiting since the 24th Nov, i keep calling spending hours on the phone, i get transferred multiple times with no resolution, all that is ever told is I cant assist, will transfer to X department, then you on a joy ride again. back and forth between departments. I wonder how else we can get assistance from Voacom as they dont care if we move to other service providers.