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Careli E

1 reviews | Active since Oct 2015

23 Oct 2015, 20:02

No advertised stock.

Vodacom released a new brochure that dates from 7 October- 8 November. <br> <br> 8 October I went to vodacom shop at Horison Village. I sat down for my upgrade choose the phone. The consultant told me if I take the Hauwei p8 lite I would have to wait till friday 16 October and if I want a Sony xperia would have to wait until the monday 12 October. I chose the Hauwei p8lite and he put it on the order list.<br> <br> On Friday 16 October my husband went in to upgrade the consultant said the phone would be there on wednesday or thursday 21, 22 October. Wednesday I phoned them and asked if they have stock they said no and dont know when they will get. I asked her how can you still not have any stock. She rep**** and said dont complain to me complain to vodacom. Today I phoned again and they told me they will get the stock on the 1st November. On the 8 November the special deals would be finished already. How can you not have stock if you advertise something. poor service and bad customer care service. I nearly have to wait a month just to upgrade. Not even stock of the Sony or Hauwei.<br> <br> Been with Vodacom for 6 years. And that is the service I get

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Replies (1)
Vodacom
Vodacom's reply23 Oct 2015, 20:54
Official
Hello Careli E,

Thank you for raising your complaint with our office.

A consultant will be in touch with you soonest.

Regards
MK
Consumer Website Team