No address on items to be delivered

<p>I did an upgrade with Vodacom last week, and repeated my delivery address numerous times, Friday past I got a call from someone from Vodacom confirming my details and delivery address. I am sitting waiting for delivery of my item and decided to ph vodacom to find out what was going on. The operator told me that the parcel is in CPT and with the Delivery company. So I phoned RAM only to be told we holding your parcel because there is an enquiry - there is no delivery address. What the HELL. how do you send out a parcel to a customer with no delivery address and inconvenience not only the delivery company but the customer. There were no contact details on the parcel so they did not know who to contact. Shame on you Vodacom, is this the level of service you give a long standing and loyal customer.</p>