JN
Jasmine N#

1 reviews | Active since Apr 2011

15 Apr 2016, 11:11

No Activation of Sim after Almost 2 weeks

This is the second report I am writing about Vodacom in a very short space of time. I took out two data contracts with tablets and picked up these tablets on 5 April 2016. I called Vodacom to query the activation and was told after being transferred twice that I need to contact the Game store, which I have done. The store indicated that this would be done via Vodacom 3D and they had submitted the documents. I called the Game store again today and was told that the activation was cancelled and they needed to resubmit. I have not had a contract with Vodacom for a very long time and judging by my most recent experiences, I am glad I have not. I am so tired of having to deal with companies who do not deliver on what they continuously advertise all over to the public as being the best service. This is unacceptable. I do not want anyone from Vodacom contacting me. Vodacom must liaise with the store and sort this matter out. The time frames for service delivery is unacceptable and in my opinion Vodacom seems to be following in the bad footsteps of their competitors. I do not have time to continuously be calling numerous people to discuss the same matter. This is just wasting my time.

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2016, 11:21
Official
Hello daelene,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team