NO ACTIVATION OF PHONE LINE 3 DAYS AFTER DELIVERY

I am a new contract holder of Vodacom. My cellphone was delivered on Monday, 13 April 2015, with the undertaking that my SIM card will be activated within 24 hours. I followed all prompts - inserting my SIM card into the phone and switching same off for at least 5 hours.<br> <br> My SIM card remains inactivated and I am still on Cell C's prepaid service. I have since communicated with the call centre of Vodacom on *** on 3 occasions. Every time I phone, I am placed on hold for 12 - 25 minutes waiting to be assisted. Despite the 3 times I have been assisted, I have phoned at least 6 times, for my own account, only to be disconnected by the call centre operators whom do not connect to the caller correctly. On one such occasion an operator did not realise that we were connected and I had to hear his conversation with a work colleague about work circumstances and having worked \the graveyard shift". After realising I was on the line"