rR
rustyfk R

1 reviews | Active since Feb 2017

02 Feb 2017, 16:45

No Activation of New Contract Phones!

<p>I took out two new vodacom contracts through Game on the 24th of January 2017. We were told it would take seven working days (although the consultant seemed unsure about how long it would take) to activate the sim cards as we did not need to perform a sim swap for these. To date, the sims have not been activated yet.</p> <p>According to the internet, activation should take 24 hours, according to the vodacom Chatz store, itshould only have taken 4 hours.</p> <p>I called the Vodacom customer care number, 082 111, today and after a very long wait, I was told to call ********** and press 1 for activation. However, still no joy and no activation.</p> <p>My son then ********** and was referred back to Game.</p> <p>I am now thoroughly fed up and not impressed with Game or Vodacom's service.</p> <p>If these phones are not activated by Friday 3rd of February 2017, I shall consider these contracts cancelled and return the phones to the store.</p> <p> </p> <p>Beverley Hirst</p> <p> ********** 071</p> <p> </p> **********

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team