1 reviews | Active since Oct 2016

16 Nov 2016, 10:05

no activation for over a week

<p>good day</p> <p> </p> <p>i am really dissapointed in vodacom they claim to be the best mobile network. </p> <p> </p> <p>yet i ave called in for the past 8 days including the weekend to have my contract activated i spoke to numourous consaltants i even spoke to a team leader promising me my line will be active within 24 to 48 hour. but hey guess what its 6 working days later. and still no activation i switched from being a loyal MTN customer hoping to get more efficient service. but hey again its the same **** all over again i mean how hard is it to activate a line.</p> <p> </p> <p>i mean i already had my phone delivered 2 weeks ago first they send me a faulty sim card. so that was 4 days wasted then i get a new sim card called in to activations to have it activated but nothing i am not guna mention consaltants names but i am very dissapointed because its not getting done</p> <p> </p> <p>vodacom you disgust me im paying 200 a month for a phone with no contract. by all rightsyou sould be only cargingg me for the device because thats all i got. and let alone if you carge me the full monthly fee for a contract that i was only allowed to use half way thru the month. i will escalate it and we will have a problem you will need to only charge me per rata becuse its pointless paying for something that cant be used.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Wesley Rich </p>

0
Replies (2)
Vodacom
Vodacom's reply16 Nov 2016, 11:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update16 Nov 2016, 12:14
Reviewer Update

dont make me wait 3 days for a call back thats just guna get me even more annoyed.