No activation and connectivity for over a month

I have been waiting for activation on my LTE line for over a month. On the 10th December 2020 I received a Fibre router with a USB and Sim card to get my LTE up and running while Fibre is being installed in my area. Everytime I call a consultant with regards to the activation I keep getting told the same thing " I am logging it for activation in the next 48 hours your USB light should stop flashing green and start flashing purple", 15 consaltants later i am still waiting for it to flash purple. When I ask to speak to a manager I am told they can only get a manager to call me back they can not transfer me since they working from home. I AM STILL WAITING FROM A CALL FROM ONE OF VODACOMS MANAGERS and still waiting for feedback from all thee consultants I spoke to since the 10th of December. This is not how you do business! Why must I beg for a service I'll be paying for anyway????