LW
Lisa W

1 reviews | Active since Jan 2014

04 Apr 2016, 14:59

No activation - 11 days later

I am so frustrated at this stage with the lack of Customer Service from Vodacom, Vodacom 4U and their staff! <br> I tried to open a new contract at Vodaworld on the 19th of March. On the 22nd they notified me that all is approved and I can come in to pick up my new phone. I went in on the 23rd of March. Porting from MTN to Vodacom successful. Told that activation can take up to 24hrs. I waited. On the 27th, I went back to Vodaworld to ask for service - seeing that I still don't have network registered on my new cellphone. The guy told me it will take 4-8hrs. <br> Still nothing. <br> I went back on Saturday 2nd of April and Florence told me that there was a problem on their side for the wait for activation. On Saturday Vodacom debited my bank account but I still do not have a registered network on my phone. <br> Today I phoned Richard (Manager at Vodacom 4U) and he can't assist me because their system is offline!! <br> <br> REALLY VODACOM; I AM GOOD ENOUGH FOR YOU TO TAKE MY MONEY BUT NOT TO BE ACTIVATED!?!?!

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2016, 15:39
Official
Hello Lisa*d,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team