AP
Arenco P

1 reviews | Active since Mar 2015

23 Mar 2015, 09:22

No action was taken????

At the start of February I went to the Vodacom branch in Sandton City to enquire about bad signal at my flat in Greenside, Johannesburg. I received a number to call (082 155) and inform them of my situation. At Sandton City, I was told that by phoning that number that they will do an inspection at my address and if needed install a signal booster. So I phoned the number and logged a poor signal complaint. About a month later Vodacom contacted me to confirm that I do have bad signal and that they are going to install new cell phone towers on street lamp posts in the Greenside area in 8 months from now, the consultant however was friendly. <br> <br> So in the meantime im paying over R1200 a month for a cellphone contract that I cant fully use, I have to stand in the driveway in the hope of receiving or making a phone call. I am by no means a satisfied customer. I do have the reference number from the call received if you would be so kind to look into the matter.

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2015, 11:08
Official
Hello Arenco,

I would like to apologise for the signal problems you have been experiencing.

I have escalated this matter to the Network Team for further investigation and feedback.

Kind regards
Vodacom Consumer Team