NO ACTION / REACTION FROM VODACOM AS PROMISED- STILL WAITING

<p>Blackberry BIS monthly deductions R 59.00 on ********** 301 - STILL NOT CANCELLED/ RECTIFIED</p> <p>I AM STILL WAITING FOR A CONSULTANT TO CONTACT ME AS PROMISED BELOW - DATE 09/09/2016</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p> </p> <p>Blackberry BIS monthly deductions R 59.00 on ********** 301 - STILL NOT CANCELLED/ RECTIFIED</p> <p>I refer to my complaint below dated 11 July 2016 and the replay from Vodacom dated 12 July 2016. </p> <p>Previously I utilized a Blackberry on prepaid with a recurring monthly deduction to my airtime for R 59.00 for BIS. On 31 March 2016 I changed to a contract with Vodacom and is since then utilizing a Samsung hand set. Every month my airtime has been reduced withR 59.00.. I have also requested them to reload the 5 deductions totaling R 295.00 to my airtime which they did. I also recieved a SMS on 01/08/2016 from Vodacom Customer Care - Renzo Maart that this is now fixed. Sad to say the deducted another R59.00 on 09/09/2016.</p> <p>DO THEY REALY WANT ME TO MOVE MY ACCOUNTS, FRIENDS ACCOUNTS AND FAMILY ACCOUNTS TO ANOTHER SERVICE PROVIDER, - VERY BAD SERVICE<br />Share<br />Follow<br />Like<br />Leave a Comment<br />Write a Review<br />Report this review</p> <p><br />Sep 9, 2016<br />1 week ago<br />ReneDantuma:</p> <p><br />Sep 9, 2016<br />1 week ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p>