NO ACTION OR ASSISTANCE ON INCORRECT ORDER

My husband placed an order placed with VODACOM on 05/10/2015.Parcel delivered on 07/10/2015 - courier could not give the parcel : ID number on VODACOMs paperwork was incorrect.It was supposed to be his ID,instead my (his wife) ID number was used, along with his name and details.How is this at all possible?Our existing contract is all in his name!!! So WE,the customers,have phoned EVERY day since,and we're NOT assisted as should be done.Transferred from one dept to another,and every consultant checks and escalates the problem,but with the very next call,nothing has been done.Vodacom has even told us at one stage WE must phone the courier and find out what is going on.We've contacted the couriers as well,they've tried to assist us the best they can,but there is only so much they can do from there side.So the problem is still with Vodacom.Vodacom does not even reply to the courier's request on the matter.Vodacom does not get back to us,the CLIENT on this matter.So,with NO device received,NO progress or service received,we would like to know WHAT are we supposed to do??? Is it the Customer's responsibility to sort out BAD mistakes and incorrect processes and actions? BAD SERVICE..