NO ACTION - ONLY INTERESTED IN NEW SALES

ACC NO B***-0 - DATA CONTRACTS *** & ***. Since March 2015 I have tried through a branch in Keywest (twice), in June/July through Cresta branch and via the call centre - phone and email to have these 2 contracts amended to the top-up option to avoid big accounts. In March and July you will see upgrades were done to some of the contracts yet the changing to the top-up option has still not been done. I am not prepared to pay for addtional costs on ***. This needs to be reversed and someone needs to accept responsibility and load the top-up option or tell me why it cant be done. Ask someone for a new contract or an upgrade then that is done with immediate effect. Extremely frustrating and totally unsatisfactory