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Vodacom has rep**** they would contact me regarding the previous review but to date they have not contacted me. A company collecting money on their behalf is rather phoning me to pay a discounted amount which I do not owe Vodacom. They are not dealing with the situation!

I received bad service from Vodacom thats why when my contract ended I fulled in cancellation papers on the 18 June 2016. On the 31st October 2016 an amount of R400.54 was deducted out of my account without notification from Vodacom as to why I owe them that amount or without my consent to deduct the amount from my account. I contacted the Head Office at ********** 143 on the 03 November 2016 and spoke to Shamier Blake who said they'll investigate and will get back to me in 48hrs. I phoned after 48hrs he still did not have time to resolve my problem,to date no one has contacted me regarding the above. I would like Vodacom to clear my name at the Credit Bereau because if they made contact with me and gave me an explanation, I know I would have made a payment. The last payment I made was in July 2016 the access amount for the tablet I waited 7 months to get back and R200 extra. Susan the Branch Manager said I owe nothing on my account at the time. She receipted the money for my assurance. Recently people of VVM is calling me for payment I,faxed the receipts of payment to them but all they say is I need to take it up vodacom they only want a date and payment amount from me.I have contacted NCR who referred me to CGSO who in turn referred me to ICASA who then referred me to NCC. Please could this matter be resolved as soon as possible.