No Accounts support

Pathetic service. I tried to phone to speak to someone at the accounts department but the customer care consultant could not put me through. He then took 22 minutes to tell me exactly what I told him in the beginning if our call and then got very irritated when I got frustrated with his incompotence. I then phoned the nunber he gave me only to find out it is Vodacoms legal department??? Then I phoned to ask to speak to a supervisor or manager and was told that I cannot speak to a manager they jave to phone me. I will now report Vodacom to the Onbudsman for Internet services, without speaking to a manager.