NO accountablity or Custemor support No secondary support

Vodacom is my ISP after various problems i cancelled my services with vodacom SR number is SR***. i was advised it would take 30 day and cancellation would be in affect then. On 16 June 2020 by services has been disconnected as i dont access to Internet. I logged a call stating is my services cancelled as i would require ONT release number to my surprise my service was not cancelled and the SR*** was just closed by Xolani. A new SR *** to follow up with why my service is still down, I was advise by various call center agent the call has been excilated to secondary support. CAll center agent are Jason. Mosa, Sizwe Zikona, Manelanh that Sharon , Hannah will be in contact with me with regards to this matter gtom secondary support

Futhermore my account is paid in full until the end of June 2020 and i dont have no download speed .07 and 5.96 upload speed and the line is connected.

I cant claim downtime for service as the service is still running but i dont have internet