No accountability whatsoever :( :(

I was called by an agent and she identified herself as a Vodacom agent - she offered me a uChoose Flexi R390 price plan and I was on a uChoose Flexi R230

She said because I've been loyal to Vodacom this will be at no additional charge - I asked again to confirm if my billing would change she said no. However, when I received my statement I was billed for the additional airtime. I called to 3 times to enquire and I was told that she was from a 3rd party (Elite Mobile) and they are unable to deliver on the promises she made.

I have no affiliation with that company, Vodacom debits my account but now I have to run from pillar to post to get this rectified - I spoke to a very rude agent by the name of Lebogang who refused to fully identify herself. Vodacom you're a **** -

This is the 2nd time I have a billing issue and no one is willing to take accountability - I will never ever use your services after my contract expires.