No Accountability from Vodacom with regards to incorrecting billing ,

I was billed from a Smart M Subscription" to "Red Premium Subscription, I did not agree or sign for this change.When I did enquire about this charge the first time they told me this was for data charges, I went to the to the Midrand Vodacom store to get more details but they then told me that these are charges for a Red Premium Subscription which was done by a call centre, I told them that I did not agree to this .They need to remove this charges. I was told they will investigate and get back to me, but up till now I have not received any feedback, Instead I have been contacted by the people they handed me over to , who are insisting I pay for charges . And Vodacom feedback via the Hammond pole attorneys is even worst than there service to give feedback. They can just SO the question here is how can you pay for charges that you never agreed to, The below is the reply from Vodacom, Now it seems I never enquired about the charge and even made agreements to pay this bill, I never did Agreed to these charges nor did I agree to pay bill that was incorrect.

" EC-0C2M-1DS4D0 - Email from Anita Oberholzer enquiring on the migration on behalf of the debtor. Email responded to Anita: "Please be advised that there was a migration request on cell no: ********** 102 from the client in February 2016 to change from the old package: "Smart M Subscription" to "Red Premium Subscription". During the year 2016 the debtor was spoke to, neither has she ever disputed the package. In July and September 2016, the debtor made a payment arrangement for reactivation which she broke the promise resulting in the account been handed over. Please advise the debtor accordingly and pursue collections." " Once again, please advise the debtor and continue with the collections.

Even the Attorneys communication was just as bad, I had repeat sending information and feedback to these people, they were rude and even more disgusting to deal with . below is there email I received. "Okay Let us just take the matter to court As you seem to find faults in this account and the claims come back as you still owe this account so ifs find I will not be putting any queries to vodacom We will issue you with summons you can go to hello peter wherever it’s your choice It’s not a threat it’s a fact that you owe our client and you do not want to pay I will close if from my side and refuse to pay"

So honestly I had this Vodacom account from over 15 years , but within a few months there honestly made me regret why I took a contract with them. No will just pay for something they never agreed to , so vodacom cant bully people to pay for charges that they incorrectly charged onto there account.

Annoyed Customer.