No accountability from service agents who don’t care and are ***********

Item: Vodacom
Rating: 1
Author: Marie R.

No response for several days now from customer service. It has taken weeks to get a fibre router and now they have just stopped assisting me in getting the installation done. I have sent numerous emails in the last few days and phoned, every time being promised something but then they just don’t get back to me. *********** agents who don’t care and take no accountability for assisting customers!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

21 Feb 2023, 09:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Feb 2023, 09:50

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Marie R.'s updateReviewer Update

24 Feb 2023, 15:08

I am STILL WAITING for this issue to be resolved. I placed my fibre order on Fri 3 Feb, 4 Fridays ago, and still I do not have a fibre line installed. This is utterly ridiculous!!!!!

Marie R.'s update24 Feb 2023, 15:08

Reviewer Update

I am STILL WAITING for this issue to be resolved. I placed my fibre order on Fri 3 Feb, 4 Fridays ago, and still I do not have a fibre line installed. This is utterly ridiculous!!!!!

Marie R.'s updateReviewer Update

24 Feb 2023, 15:15

Correction, I placed the order even earlier, on Tyes 31 Jan already!!!!!! 😡😡😡

Marie R.'s update24 Feb 2023, 15:15

Reviewer Update

Correction, I placed the order even earlier, on Tyes 31 Jan already!!!!!! 😡😡😡