No accountability!

I have two months ago cancelled my data package which contract expired but never actioned! I called again spoke to an agent, Busisiwe Mhlongo, whom made me believed it would be done for the month of February but still my debit order went off for this data package! I have the email whereby ms. Mhlongo forwarded it to the relevant department for cancellation! Email correspondences l’ve made in this regard go unanswered!