NO ACCOUNTABILITY.
<p>VODACOM and their endless nonsense. Logging complaints onto a queing system with NO FINALITY in solving a problem. No matter what A CONSUMER DOES TO COMPLY THEY HAVE NEVER RESOLVED A PROBLEM IN SO FAR AS WE ARE CONCERNED. My contract expired towards the end of last year. Vodacom CONTINUED to debit me for my subs as if the contract was continuing but took away my free data as the lease has expired. You either adhere to a contract in TOTAL or NOT just a part of it and that being the part that suits VODACOM.NO ONE TOLD ME the contract had expired. Apparently I was supposed to get a call from them. They billed be for huge amounts of data. VODACOM say the terms and conditions stating data falls away is in my contract. IT IS NOT. Everytime you phone the call centre they put you to another department and log the complaint for it to JUST SIT THERE on their systems! Until you call them again and they then log the complaint again and so it goes on. HOW SIMPLE CAN IT BE: Read the contract and make a decision but no its a long process of frustration. I WANT A REFUND! WE went to the Somerset Mall as we purchased the phone there and got nowhere. WHATS THE MATTER WITH YOU. WHY are there so many people in a system so that one CAN BE forgotten.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
My problem has not been dealt with.
The staff I am dealing with simply do not understand the problem. It could be that the problem is fragmented between a Staff at different levels who are passing on info and the problem is not communicated properly nor fully to them. I am being messaged a chain of names as to who is dealing with the problem and if they follow up at all, it is to offer info that is pointless. I cannot believe the big bosses don't get involved to sort the APPARENT garhanchuan Vodacom service problems out and the apparently absurd system for so many like me who are left totally frustrated.
A Mr Tsetsi Zikalala ( not sure of spelling) understood the problem but for some reason it was passed to someone else and when you CALL THE CENTRE TO ASK FOR THAT PERSON THEY CANNOT PUT YOU THROUGH BECAUSE THERE ARE 2 CALL CENTRES AND "TOO BIG" to find the person, this is what I'm informed.
Just to give you an idea. Vodacom 3 times asked us to fill in forms and send us documents to get a copy of our contract WHICH WE NEVER ASKED FOR AS WE HAVE A COPY OF IT AND SHOWED IT TO THEM. Then another person happily informed us that our contract has expired "problem solved"
I KNOW OUR CONTRACT HAS EXPIRED WE HAVE A COPY OF OUR CONTRACT.
Managers get involved!!!
My problem has not been dealt with.
The staff I am dealing with simply do not understand the problem. It could be that the problem is fragmented between a Staff at different levels who are passing on info and the problem is not communicated properly nor fully to them. I am being messaged a chain of names as to who is dealing with the problem and if they follow up at all, it is to offer info that is pointless. I cannot believe the big bosses don't get involved to sort the APPARENT garhanchuan Vodacom service problems out and the apparently absurd system for so many like me who are left totally frustrated.
A Mr Tsetsi Zikalala ( not sure of spelling) understood the problem but for some reason it was passed to someone else and when you CALL THE CENTRE TO ASK FOR THAT PERSON THEY CANNOT PUT YOU THROUGH BECAUSE THERE ARE 2 CALL CENTRES AND "TOO BIG" to find the person, this is what I'm informed.
Just to give you an idea. Vodacom 3 times asked us to fill in forms and send us documents to get a copy of our contract WHICH WE NEVER ASKED FOR AS WE HAVE A COPY OF IT AND SHOWED IT TO THEM. Then another person happily informed us that our contract has expired "problem solved"
I KNOW OUR CONTRACT HAS EXPIRED WE HAVE A COPY OF OUR CONTRACT.
Managers get involved!!!
I have reposted the above as this was erroneosuly put on fb and not on this page.
ALL THAT HAPPENS IN MY CASE IS THAT VODACOM STAFF LOG IN THE COMPLAINT AND PASS TO WHAT SEEMS LIKE ANOTHER DEPARTMENT OR LEVEL . THAT IS THE END OF THE COMPLAINT! I WAS PUT THROUGH LOADS OF STAFF, WHO DUTIFULLY SAID MY COMPLAINT WAS BEING DEALT WITH AND THEN GAVE THEIR NAME VIA SMS. THEN I WOULD GET ANOTHER SIMILAR MESSAGE WITH A NEW NAME AND SO ON AND SO ON AND EVENTUALLY YET ANOTHER NEW PERSON "BEAMINGLY ADVISED THAT MY CONTRACT HAD EXPIRED !!!!!! NOT ONE WORD OF THIS COMPLAINT HAS BEEN UNDERSTOOD AND I WILL KEEP POSTING HERE UNTIL I RECEIVED MY REFUND. DO NOT SEND ME ANY MORE MESSAGES WITH USELESS INFO. WHAT DON'T YOU UNDERSTAND????????
I have reposted the above as this was erroneosuly put on fb and not on this page.
ALL THAT HAPPENS IN MY CASE IS THAT VODACOM STAFF LOG IN THE COMPLAINT AND PASS TO WHAT SEEMS LIKE ANOTHER DEPARTMENT OR LEVEL . THAT IS THE END OF THE COMPLAINT! I WAS PUT THROUGH LOADS OF STAFF, WHO DUTIFULLY SAID MY COMPLAINT WAS BEING DEALT WITH AND THEN GAVE THEIR NAME VIA SMS. THEN I WOULD GET ANOTHER SIMILAR MESSAGE WITH A NEW NAME AND SO ON AND SO ON AND EVENTUALLY YET ANOTHER NEW PERSON "BEAMINGLY ADVISED THAT MY CONTRACT HAD EXPIRED !!!!!! NOT ONE WORD OF THIS COMPLAINT HAS BEEN UNDERSTOOD AND I WILL KEEP POSTING HERE UNTIL I RECEIVED MY REFUND. DO NOT SEND ME ANY MORE MESSAGES WITH USELESS INFO. WHAT DON'T YOU UNDERSTAND????????
TO RECAP:
My husband’s contract came to an end and CONTINUED on a month to month basis and is still operating on that basis. The data bundle was TAKEN AWAY and he got a HUGE BILL BUT OFCOURSE THE OTHER COSTS CONTAINED WITHIN THE EXPIRED CONTRACT, WERE BILLED...oh yes.... WHICH MEANS THE CONTRACT IS STILL EFFECTIVE. Vodacom said the contract said I would lose my data bundle and they said my allowance is only 200mb. I SHOWED THEM MY CONTRACT AND IT DOES NOT SAY I SHALL LOSE MY DATA BUNDLE AND MY ALLOWANCE IS 700mb. "O you will have signed another form" they said "ok show me" I'M STILL WAITING TO SEE IT. .....THERE ISNT ONE. My husband is meticulous with contracts and Vodacom then said "You should have got a call" He didn’t get a call! FROM HERE WE WENT INTO A QUEUE OF STAFF who don’t understand. We were asked to complete forms. When we asked what the forms were for... they said " so you can get a copy of your expired contract and we told at least TWO MEMBERS OF STAFF WE AREN'T ASKING FOR THIS WE HAVE OURS AND WE SHOWED YOU OUR copy of the contract. We then pursued it further and they finally came to the end of the comedy show by saying in virtual words "your contract has expired...problem solved.....IT'S ABSOLUTELY PATHETIC! Talk about being pushed to the brink of insanity. My husband’s account is still very high, so I tell you what VODACOM HOW ABOUT WE TAKE OUR BUSINESS ELSEWHERE AND YOU LOSE OUR ENTIRE FAMILIES BUSINESS WHO HAVE FAITHFULLY PAID THEIR ACCOUNTS FOR MANY YEARS .SHALL WE LEAVE A WHOPPING BILL UNPAID BECAUSE AT OUR AGE BEING BLACK LISTED ISN'T AN ISSUE AT ALL........SHALL WE DO THIS? IS THIS WHAT A PERSON MUST RESORT TO .....TO CLAIM ONE'S OWN MONEY BACK? WE ARE DECENT AND EXPECT A SOLUTION.
I'M NOT PAYING MY NEW LARGE BILL UNTIL YOU DECIDE TO GIVE ME JUST ONE TOP BRASS MEMBER OF STAFF TO SORT THIS OUT. IT WOULD BE SO REFRESHING TO KNOW YOU CARE AND ARE CAPABLE OF SORTING OUT A PROBLEM.
TO RECAP:
My husband’s contract came to an end and CONTINUED on a month to month basis and is still operating on that basis. The data bundle was TAKEN AWAY and he got a HUGE BILL BUT OFCOURSE THE OTHER COSTS CONTAINED WITHIN THE EXPIRED CONTRACT, WERE BILLED...oh yes.... WHICH MEANS THE CONTRACT IS STILL EFFECTIVE. Vodacom said the contract said I would lose my data bundle and they said my allowance is only 200mb. I SHOWED THEM MY CONTRACT AND IT DOES NOT SAY I SHALL LOSE MY DATA BUNDLE AND MY ALLOWANCE IS 700mb. "O you will have signed another form" they said "ok show me" I'M STILL WAITING TO SEE IT. .....THERE ISNT ONE. My husband is meticulous with contracts and Vodacom then said "You should have got a call" He didn’t get a call! FROM HERE WE WENT INTO A QUEUE OF STAFF who don’t understand. We were asked to complete forms. When we asked what the forms were for... they said " so you can get a copy of your expired contract and we told at least TWO MEMBERS OF STAFF WE AREN'T ASKING FOR THIS WE HAVE OURS AND WE SHOWED YOU OUR copy of the contract. We then pursued it further and they finally came to the end of the comedy show by saying in virtual words "your contract has expired...problem solved.....IT'S ABSOLUTELY PATHETIC! Talk about being pushed to the brink of insanity. My husband’s account is still very high, so I tell you what VODACOM HOW ABOUT WE TAKE OUR BUSINESS ELSEWHERE AND YOU LOSE OUR ENTIRE FAMILIES BUSINESS WHO HAVE FAITHFULLY PAID THEIR ACCOUNTS FOR MANY YEARS .SHALL WE LEAVE A WHOPPING BILL UNPAID BECAUSE AT OUR AGE BEING BLACK LISTED ISN'T AN ISSUE AT ALL........SHALL WE DO THIS? IS THIS WHAT A PERSON MUST RESORT TO .....TO CLAIM ONE'S OWN MONEY BACK? WE ARE DECENT AND EXPECT A SOLUTION.
I'M NOT PAYING MY NEW LARGE BILL UNTIL YOU DECIDE TO GIVE ME JUST ONE TOP BRASS MEMBER OF STAFF TO SORT THIS OUT. IT WOULD BE SO REFRESHING TO KNOW YOU CARE AND ARE CAPABLE OF SORTING OUT A PROBLEM.