No accountability

Ordered a router on contract. When I app**** the consultant told me that night owl will be included on top-up contract but when they confirmed the order the other person said it's not included. When I queried it with Lisa today she confirmed and told me that will have to start the process all over to switch to open contract. I expect delivery tomorrow but will have return the device. How silly is this. They provide the wrong info and now want to invonvenience me as client. When I asked to speak to a supervisor, none were available. Why offer a service if there's no person with a mandate available. No Vodacom! Get your act together. What happened to putting the customer first?