No account no service

All of a sudden I don't get my Vodacom account. I have received it via email for the past year or so. I tried to contact Vodacom customer care on 082 111 twice on Thursday, 19 March. The first time I gave up holding until an agent could assist me. The second time I stayed on the line, after which Vodacom cut me off. I contacted them on their website, ref no 00XB-BLOR on 26 March. I haven't had an acknowledgement of my complaint as yet. I am not happy with this lack of service, but if I don't make a payment, I will bear the consequences. <br> I have however made a payment according to the option chosen on the 082 111 number. I still have not received a statement from Vodacom explaining the amount owed.