ST
Shelly T

1 reviews | Active since Apr 2009

21 Dec 2017, 11:39

NO ACCOUNT FOR TWO MONTHS

Vodacom, first you continuously send me spam sms messages and ignore all my requests to stop sending me these messages, now, for the 2nd month in a row, I have not received my Vodacom account then when I pay what I think my account should be, I get sms messages telling me that my account is going to be suspended based on the fact that I may have perhaps short paid - this is due to Vodacom NOT sending me my account!!!. Maybe it's time I cancelled with Vodacom and went to another service provider who understands what "customer service" means, because as yet, I haven't experienced that with Vodacom!!!!! Based on the fact that you have blocked me from posting my complaint on your Facebook page, this is the only other way for me to communicate with you as it is not my intention to sit on a phone and be shunted around from pillar to post before I get someone who can rectify my problem.

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2017, 12:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team