No Account for 3 Months

I know VODACOM does not care about me, I am a nobody. BUT what really gets under my skin is the fact that I contribute towards the salary they pay to a call centre staff member PLUS I pay for itemised billing. I have always received my account via e-mail for years and years. This is month number 3 and after phoning again I still receive a error e-mail from Vodacom. I have spoken to 3 different call centre staff and all of them gave me a different reason why I do not receive my account... All I want to do is pay my account without a account my company will not refund me my money. Why do I have to pay for itemised billing if I do not receive an account??? How difficult can this be just mail me an account. Then the call centre agent has the odasity to ask me if I check my e-mails.